Liberty Healthcare Logo
 
Questions? Call 1-919-322-5944
                        1-855-740-1400
Assessing Eligibility for the North Carolina Medicaid Personal Care Services

Expedited
PCS
Assessments

Healthcare provider helping elderly person with brushing teeth - ADL

How To Expedite A PCS Assessment

What Is An Expedited Assessment?

An expedited assessment is an immediate review of an individual who meets the eligibility requirements below. Because of the time frame, the process is done by fax and telephone.

Who Can Request An Expedited Assessment

A hospital discharge planner, skilled nursing facility discharge planner or Adult Protective Services (APS) Worker

Who's Eligible?

A qualified beneficiary if that individual is currently hospitalized, in a medical facility, in a Skilled Nursing Facility (SNF) or in cases of an active Adult Protective Services (APS) case

Eligibility Requirements:
  • There is an active Adult Protective Services (APS) case.
  • The beneficiary is currently hospitalized, in a medical facility or in a Skilled Nursing Facility (SNF).
  • For an Adult Care Home (excluding 5600 facilities), the beneficiary must have a Pre-Admission Screening and Resident Review (PASRR) number. To learn more about this form and process, please go to www.ncmust.com/pasarr/pasarrsummary.jsp.
  • The beneficiary is medically stable.
  • The beneficiary has active or pending Medicaid.
Expedited Process
  • If eligibility requirements are met, a hospital discharge planner, skilled nursing facility discharge planner or Adult Protective Services (APS) Worker may request an Expedited Assessment by faxing the Request for Services form to 1-919-322-5942 followed by a call to Liberty Healthcare at 1-855-740-1400.
  • A hospital discharge planner, skilled nursing facility discharge planner or APS worker will need to have the beneficiary select a provider of services before PAs can be issued.
  • Expedited Assessments for beneficiaries seeking placement in ACHs (not 5600s) will need a PASRR number.
  • Once connected with Liberty, the request will be reviewed and immediately approved or denied by a Customer Service Team Member. If approved, the caller will be transferred to a Liberty Healthcare nurse who will conduct a brief telephone assessment. If approved, the beneficiary will be immediately awarded temporary hours for PCS services.
  • Liberty Healthcare will then contact the beneficiary within 14 business days to schedule a complete assessment in person.

For any questions concerning the expedited assessment process, please contact Liberty Customer Support at 1-919-322-5944 or 1-855-740-1400.

Resources

NC Division of Medical Assistance (DMA)

Who Is Eligible For Medicaid?

Medicaid's Personal Care Services

For Questions Concerning Expedited Requests

Phone: 1-919-322-5944
        Or  1-855-740-1400
Fax: 1-919-322-5942
        Or  1-855-740-0200
E-Mail: NCfax@libertyhealth.com