Liberty Healthcare Logo
Questions? Call 1-919-322-5944
Assessing Eligibility for the North Carolina Medicaid Personal Care Services

Transition To New PCS Vendor: Kepro/Acentra

As the transition from Liberty Healthcare of NC to the newly awarded vendor for PCS Kepro/Acentra progresses, please note the below important dates.

Effective Friday 9/22/2023:

  • Liberty Healthcare will stop scheduling and conducting in-person face to face assessments for PCS. Kepro/Acentra will begin scheduling all in-person face to face assessments Monday 9/25/2023 with the first assessments to be conducted Monday 10/2/2023.
  • At 5pm Liberty Healthcare will stop accepting standard DHB 3051 Requests for PCS to include:
    • Standard New Requests
    • Change of Status (both medical and non-medical)
    • Change of Provider (both fax and by phone)
    • Managed Care Disenrollment
  • Beginning Monday 9/25/2023 all standard DHB 3051 Requests for PCS should be sent to Kepro/Acentra at: 833-521-2626

Effective Tuesday 9/26/2023

  • At 5pm Liberty Healthcare will stop accepting DHB 3051 Expedited New Requests. Beginning Wednesday 9/27/2023 all Expedited New Requests should be sent to Kepro/Acentra.

Effective Friday 9/29/2023:

  • Liberty Healthcare will close its Customer Support Center effective end of business day 4:30pm. All PCS inquiries after that point should be directed to Kepro/Acentra.
  • Kepro/Acentra Customer Support can be contacted by phone and email.
  • NC Medicaid Direct programs will transition to NCLIFTSS by Oct. 6, 2023.
    See the transitions dates here.

Assistance for Improving Your Quality of Life

At some point in our lives, it can happen. Perhaps through aging, perhaps through disability. You or a family member may need personal help with those everyday tasks of daily living that you'd normally do for yourself.   READ MORE >

What You Need To Know About Medicaid PCS

Your patient is on Medicaid and needs someone to help them with everyday activities. Are they eligible for Medicaid's Personal Care Services? Find out what these services are and how to evaluate your patient for possible eligibility.   READ MORE >

Get Information & Updates On PCS Issues

Do you have questions concerning the PCS process? Who is eligible? Who can make referrals? What billing codes should you use? Whom should you call when you have questions or billing concerns? Find out this and more.   READ MORE >