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Assessing Eligibility for the North Carolina Medicaid Personal Care Services

Electronic Visit Verification Implementation (EVV)

EVV Begins January 1, 2021

Please visit the NC Medicaid EVV Webpage for updates on EVV.


Training Information

Training will provide policy updates to 3L to include EVV requirements and walk through the QiReport system changes to the PCS Service Plan process. 

EVV – PCS-CAP TRAINING PRESENTATION – Power Point Presentation Download


About Electronic Visit Verification (EVV)

In compliance with Section 12006 of the 21St Century Cures Act (the Cures Act), P.L. 114-255, added Section 1903(l) of the Social Security Act (SSA). Section 1903(l) that requires the use of an electronic visit verification (EVV) system for personal care services (PCS) and home health care services (HHCS) that require an in-home visit by a provider for states participating in the Medicaid program. Programs subject to the EVV requirement are: State Plan Personal Care (PCS), [In-Home], CAP/DA, CAP/C, Self-directed Personal Attendant Care Services, Innovations Waiver, TBI Waiver, and the 1115 Managed Care Demonstration Waiver.

Electronic Visit Verification (EVV) is a method used to verify visit activity for services delivered as part of home- and community-based service programs. EVV offers a measure of accountability to help ensure that individuals who are authorized to receive services in fact receive them, NC will implement EVV effective January 1, 2021. NC DHHS awarded a contract on September 24, 2020 to Sandata Technologies, LLC to be the state’s EVV vendor.

The Department will provide additional information in the coming weeks regarding the onboarding of Sandata, and dates and times of provider and beneficiary training. Medicaid will host Webinars in the next two weeks to provide the details of the implementation plan for each of the affected program groups. Our process will ensure that Medicaid LTSS continues without disruption to our providers and beneficiaries.

Where can I learn more?

NC Medicaid Contact Center
Web: Electronic Visit Verification
Phone: 888-245-0179
E-Mail: Medicaid.EVV@dhhs.nc.gov
Monday-Friday: 8 a.m. - 5 p.m.

Have questions?
Please contact:

Sandata Customer Support Team
Phone: 855-940-4915
E-Mail: NCCustomerCare@Sandata.com

EVV Policy Questions
E-Mail: Medicaid.EVV@dhhs.nc.gov

Alternate EVV Support
Phone: 844-289-4246
E-Mail: NCAltEVV@Sandata.com