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Questions? Call 1-919-322-5944
Assessing Eligibility for the North Carolina Medicaid Personal Care Services

Call Center Information

Phone: 1-919-322-5944
        Or  1-855-740-1400
Fax: 1-919-307-8307
        Or  1-855-740-1600

PCS Providers Training Schedule

Training Announcements

Kepro Customer Support Center Webinar on Wednesday, Sept. 20, 2023, from 2:00 pm – 3:00 PM.

On June 15, 2023, the North Carolina Department of Health and Human Services announced Keystone Peer Review Organization, Inc. (Kepro) was awarded the contract as NC Medicaid's Comprehensive Independent Assessment Entity (CIAE). To prepare physicians, providers, and beneficiaries to access NCLIFTSS, a customer support center webinar has been scheduled for Sept. 20 from 2-3 p.m.

Register in advance for this meeting here.

After registering, you will receive a confirmation email containing information about joining the meeting.