Who To Call For PCS Questions & Billing Concerns
Determining who to call to help you with questions or billing concerns for Medicaid's Personal Care Services (PCS) can be a challenge. To assist you in determining who to call, we've put together a list of the most frequently asked questions.
NCTracks is the Medicaid Billing system for Personal Care Services.
NCTracks should be your resource for resolving any billing questions. However, there are some billing questions that Liberty Healthcare of North Carolina and other agencies can help you with. We've listed those below.
|Question||Who To call|
|Who do I contact concerning retroactive Medicaid eligibility?||NCTracks|
|Who do I contact to confirm active Prior Approval (PA) dates for Providers?||Liberty|
|Who do I contact if the Prior Approval (PA) needs to be updated in QiRePort?||Liberty|
|Who do I call for "Service Not Authorized" claims?||Liberty|
|Who do I call for details on why a claim has been denied?||NCTracks|
|How do I bill for services?||NCTracks|
|Who do I contact for payment for services?
[FYI: Liberty does not pay the agency or withhold funds.]
|Who handles Agency disputes about services being provided?||Program Integrity
|Who sets pay schedules?
[FYI: Liberty does not set pay rate for aides.}
|Who do we contact if an aide has a question about receiving payment?||NC Department of Labor
|Who do we get the 1099 tax form from?||NC Department of Labor
|Who do I call for status on an appeal?
ALSO READ: "Can You Appeal A PCS Decision?
|Office of Administrative Hearings (OAH) Phone: 919-431-3000|
For Medicaid Personal Care Services (PCS) Providers
- Medicaid Forms
- NC Medicaid Providers Library - All Things PCS Related
- Office of Administrative Hearings - Medicaid Hearings - Forms & Procedural Information
- DMA: Medicaid Recipient's Rights Information