Who To Contact
Determining who to contact with questions can sometimes be a challenge. To assist you, we've put together a list of the most frequent contact needs.
| Who to contact | Issue or Question |
| NCTracks 800-688-6696 Monday through Friday 8 a.m. to 5 p.m. Providers Portal Providers FAQ Provider Re-credentialing/Re-verification |
How to get an NPI number |
NC Medicaid Division of Health Benefits |
Electronic Visit Verification information |
| Office of Administrative Hearings (OAH) 984-236-1850 |
Where to send completed appeal form |
| QiRePort Support Center VieBridge Support Center 888-705-0970 |
Technical difficulties, system login issues How to register for QiRePort Download Registration Form Here |
| North Carolina Identity Service 800-722-3946 |
How to obtain an NCID number General NCID Questions |
| DHHS Customer Service Center 877-362-8471 |
Where to report Medicaid Fraud and Abuse |
| NC Department of Labor 800-625-2267 |
If an aide has a question about receiving payment Where to get your 1099 tax form |
For Medicaid Personal Care Services (PCS) Providers
- Medicaid Forms
- NC Medicaid Providers Library - All Things PCS Related
- Office of Administrative Hearings - Medicaid Hearings - Forms & Procedural Information
- DMA: Medicaid Recipient's Rights Information