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Questions? Call 1-919-322-5944
                        1-855-740-1400
Assessing Eligibility for the North Carolina Medicaid Personal Care Services

Who To Contact

Determining who to contact with questions can sometimes be a challenge. To assist you, we've put together a list of the most frequent contact needs.

Who to contact Issue or Question
NCTracks
800-688-6696
Monday through Friday
8 a.m. to 5 p.m.
Providers Portal
Providers FAQ

How to get an NPI number
Retroactive Medicaid Eligibility
Details on why a claim has been denied
Questions about payment for services
How to bill for PCS services

NC Medicaid Division of Health Benefits
888-245-0179

Electronic Visit Verification information
Medicaid Managed Care
Home-based and Community Services

Office of Administrative Hearings (OAH)
984-236-1850
Where to send completed appeal form
QiRePort Support Center
VieBridge Support Center
888-705-0970
Technical difficulties, system login issues
How to register for QiRePort
Download Registration Form Here
North Carolina Identity Service
800-722-3946
How to obtain an NCID number
General NCID Questions
DHHS Customer Service Center
877-362-8471
Where to report Medicaid Fraud and Abuse
NC Department of Labor
800-625-2267
If an aide has a question about receiving payment
Where to get your 1099 tax form 



For Medicaid Personal Care Services (PCS) Providers


Direct Contacts

Administrative Office:
Phone: 1-919-322-5943
Or   1-855-740-1300

Executive Director
Natalie Peterson
Phone: 919-551-6081
Cell: 984-202-6387
E-Mail: Natalie.Peterson@libertyhealth.com

Director of Clinical Services
Penny Waters
Phone: 252-945-8106
Fax: 484-434-1559
E-Mail: Penny.Waters@libertyhealth.com

Director of Operations
Jeremy Owen
Phone: 919-322-5957
Fax: 484-434-1565
E-Mail: Jeremy.Owen@libertyhealth.com

Human Resources Manager
Jana Fransen
Phone: 919-322-5959
Fax: 484-434-1560
E-Mail: Jana.Fransen@libertyhealth.com

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